Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.
Metrics
Affected Vendors & Products
References
History
No history.
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Status: PUBLISHED
Assigner: OTRS
Published:
Updated: 2024-09-16T22:51:23.138Z
Reserved: 2021-07-01T00:00:00
Link: CVE-2021-36097
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No data.
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Status : Modified
Published: 2021-10-18T07:15:07.413
Modified: 2024-11-21T06:13:09.143
Link: CVE-2021-36097
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No data.